WEB PRODUCER
- 5 years experience producing websites, html emails and graphics
- Technical skills: XHTML/CSS, Adobe Dreamweaver, Photoshop, Illustrator, Fireworks, BBEDIT, CMS, MS Office and CCPS (Centralized Clinical Placement System)
- Technical support experience with a focus on end-user support, training and issue resolution
Experience
Kaiser Permanente, Oakland, CA – Nov 2010 - present
Jr. Web Developer (contract)
- Work with content owners to provide access to essential information, tools and learning materials on a performance support intranet
- Website development and maintenance following the organization's standards and branding guidelines
- Build and edit pages within urgent and standard turnaround times
- Test and deploy pages using CMS and Dreamweaver
- Support development team with light QA testing
John Muir Health, Walnut Creek, CA – Jan - Aug 2010
Web Producer eBusiness (contract)
- Created and updated web pages for various service lines
- Designed and modified images within organization’s branding guidelines
- Posted events on home page and replaced documentation
- Created html newsletters
Foundation for California Community Colleges, Sacramento, CA – 2007 - 2009
Help Desk Support & Technical Assistant for Health Care Programs
- Conducted software training and provided end user support to nursing professionals
- Assisted with design and system enhancements within team environment
- Performed end-to-end test execution emulating business logic and transactions
- Assisted manager with facilitating the introduction, acceptance and use of Centralized Clinical Placement System (CCPS)
- Suggested system improvements along with possible solutions
- Responsible for QA and testing to ensure positive user experience
- Responded to service requests, troubleshot, and coordinated resolution of technical issues
- Successfully resolved help desk inquiries on first contact for national customer base
- Identified system issues and created test procedures and workarounds
- Escalated system issues and user concerns to development team
- Trained community leaders to utilize DotNetNuke portal sites
- Maintained customer support log database to track system issues
- Co-facilitated WebEx user group meetings
- Redesigned and maintained a health care program website
Color Web Design, Walnut Creek, CA – 2002 - 2009
Owner
- Artistic design, layout and production of websites for Bay Area small businesses and firms
- Provided increased customer revenue and profits for clients through their websites
Kaiser Permanente, Oakland, CA – Sep 2006
Web Designer (short-term contract)
- Created layout, optimized graphics and developed bi-lingual website
Education
Silicon Valley College, Walnut Creek, CA
Graphic Design, Web Design, & Desktop Publishing Diploma
Kaufmännische Berufsschule Offenburg, Germany
Apprenticeship at E. Scheurich Pharmacies, Appenweier, Germany
U.S. equivalent between AA and BS Degree
Theodor-Heuss-Realschule, Offenburg, Germany